Cancellation and Returns Policy

At https://sell.eratail.com/, we aim to provide a seamless shopping experience. Please review our cancellation and returns policy carefully to understand your rights and responsibilities.

1. Order Cancellation

1.1 Before Shipment

Customer-Initiated Cancellation:
You can cancel your order before it is shipped by logging into your account or contacting us at eratail501@gmail.com.
- Refunds for canceled orders will be processed within 7–10 business days.
Company-Initiated Cancellation:
We reserve the right to cancel an order in the following cases:
- Product out of stock.
- Issues with payment verification.
- Incorrect or incomplete shipping information.

1.2 After Shipment

Once an order has been shipped, cancellations are not permitted. However, you may initiate a return after receiving the product (see the Returns section below).

2. Returns Policy

We accept returns under the conditions outlined below:

2.1 Eligibility for Returns

Products must be unused, in their original condition, and with all tags, packaging, and accessories intact.
Return requests must be initiated within 7 days of receiving the product.
Certain items, such as personalized, perishable, or hygiene-related products, may not be eligible for returns.

2.2 Return Process

Initiate Return Request:
Contact us at eratail501@gmail.com with your order number and reason for return.
Return Approval:
Once approved, you will receive instructions for shipping the product back.
Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Policy

3.1 Refund Methods

Refunds will be processed using the original payment method or as store credit, depending on your preference.

3.2 Timeline

Refunds will be initiated within 7–10 business days after the returned product is received and inspected.
It may take additional time for the refund to reflect in your bank or payment account.

3.3 Deductions

Shipping charges and any applicable restocking fees will be deducted from the refund amount unless the return is due to an error on our part (e.g., defective or wrong product).

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us at eratail501@gmail.com within 48 hours of delivery. Provide photographs or videos as evidence. We will arrange a replacement or issue a refund after verifying the claim.

5. Non-Returnable Items

The following items are not eligible for return:

Personalized or customized products.
Perishable goods (e.g., food items).
Intimate or hygiene products.

6. Contact Us

For any queries regarding cancellations, returns, or refunds, reach out to us at:
Email: eratail501@gmail.com