Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
At sell.eratail.com, we provide multiple shipping options to suit your needs. These include:
- Standard Shipping: Reliable and cost-effective delivery within 5-7 business days.
- Express Shipping: Faster delivery within 2-3 business days for urgent orders.
- Local Delivery: Same-day delivery for select pin codes in specific regions.
All shipping methods are tracked to ensure timely updates on your order’s status.
How Long Will it Take To Get My Package?
The delivery time depends on the shipping method chosen at checkout:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
- Local Delivery: Same-day delivery for eligible orders.
Delivery times may vary based on your location, order processing, and external factors like holidays or weather conditions.
How Do I Track My Order?
Tracking your order is simple:
- Go to the Order Tracking page on sell.eratail.com.
- Enter your order ID and registered email address or phone number.
- Click “Track” to view the real-time status of your package.
Additionally, you’ll receive tracking updates via email or SMS once your order is shipped.
Do I Need A Account To Place Order?
No, you don’t need an account to place an order. We offer a guest checkout option for your convenience. However, creating an account comes with additional benefits:
- Easier order management and tracking.
- Faster checkout for future orders.
- Exclusive offers and personalized recommendations.
FAQ Second Version
What Shipping Methods Are Available?
We offer Standard, Express, and Local Delivery options, catering to different delivery needs and timelines..
How Long Will it Take To Get My Package?
Delivery times depend on the shipping method:
- Standard: 5-7 business days.
- Express: 2-3 business days.
- Local Delivery: Same-day for eligible locations.
How Do I Track My Order?
Track your order via the Order Tracking page by entering your order ID and email/phone number. Updates are also sent via email or SMS.
How Do I Place an Order?
Browse products, add items to your cart, proceed to checkout, provide delivery details, and make payment to place an order.
How Should I to Contact if I Have Any Queries?
For assistance, contact us via email, phone, or the live chat option on our website. Our support team is available 24/7.
Do I Need an Account to Place an Order?
No, you can use guest checkout. However, creating an account provides faster checkouts, order tracking, and exclusive offers.