Shipping Policy – one stop shop

Welcome to https://sell.eratail.com/. We are committed to delivering your orders promptly and ensuring your satisfaction with our shipping process. Below, you’ll find detailed information about our shipping policy.

Shipping Destinations

We currently deliver to addresses across India. If you wish to ship to a location outside India, please contact our customer service team at eratail501@gmail.com for assistance.

Shipping Methods and Timeframes

Standard Shipping:
- Estimated Delivery: 5–7 business days.
- Charges: Calculated based on order weight and delivery location.
Express Shipping:
- Estimated Delivery: 2–3 business days.
- Charges: Higher than standard shipping, calculated based on order specifics.

Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or courier service delays.

Order Processing

All orders are processed within 1–2 business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

Shipping charges will be displayed at checkout, based on the selected shipping method and the destination of the order.
Promotional offers may include free shipping for qualifying orders.

Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking information. You can use this information to track your package on the courier’s website.

Failed Deliveries

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or other unforeseen reasons, our courier partner will make additional attempts. If the package cannot be delivered, it will be returned to our warehouse. Re-shipping charges may apply.

Damaged or Lost Shipments

If your package is damaged or lost during transit, please contact us at eratail501@gmail.com within 48 hours of receiving the damaged package or the expected delivery date. We will assist you in resolving the issue.

Custom Duties and Taxes

For international shipments, the recipient is responsible for any applicable customs duties, taxes, or fees. Please check your country’s import regulations before placing an order.

For any additional questions or concerns about our shipping policy, feel free to reach out to us at eratail501@gmail.com.